Hoxton Macs vs. Back Market: Warranty, Reviews, Support

Hoxton Macs vs. Back Market

Ready, Set, Go! Compare between these two refurbishers.

Summary
  • Hoxton Macs Products are pre-owned Apple products, tested, refreshed and certified for sale. Every unit sold at Hoxton Macs undergoes a stringent, comprehensive refurbishment process prior to being certified for sale as summarised below.
  • All products are handled in-house with the highest standards
  • Premium renewed electronics marketplace
  • Each device is tested and renewed by experts
  • Refurbished by Apple products available in store
  • 1-year warranty + 30-day money-back guarantee
  • Free shipping on all products
Warranty 1 year
HoxtonMacs do not cover faults caused by accident, neglect, misuse, normal wear and tear, or any alteration or repair carried out without our prior approval, each of which would invalidate the warranty.
1 year
Return Policy 2 weeks
Following the Distance Selling Regulations, we will accept items items back even if the customer has opened the goods to inspect them. The customer is entitled to a refund as long as they return their goods within 14 working days from the day after delivery. The goods must be in an “as sold” condition and returned in the original, undamaged packaging, along with any accessories or free gifts received with it. The product must not have been used or have any data inputted.
1 month
Shipping Free
Free UK Next Working Day* Shipping with DPD Local. International deliveries are via DHL and start from £9.99 with economy and express options available.
Store pickup
International Shipping Yes gb Ships to United Kingdom by default
Installment Payments

Installment payment options via Klarna

Payment Methods

Visa, Amex, Mastercard, PayPal, Apple Play, Google Pay, Shop Pay. Hoxton Macs also offers payment options via Klarna, as well as Bitcoin and Ethereum

Visa, MasterCard and Paypal

Student Discount

N/A

Students get 5% off absolutely everything on Back Market! (Link)

Sales tax policy
Wholesale

HoxtonMacs supplies a range of Macs to small businesses, schools and colleges (Link)

N/A

Battery Condition Above 80% capacity and under 500 cycles Above 80% capacity
Included Accessories All models come with genuine Apple accessories, as well as a one-year warranty All smartphones offered on Back Market are delivered with a compatible phone charger. To avoid electronic waste, our devices are delivered without earphones.
Excellent Condition (Grade A)

• Grade A: By default our refurbished Macs are in Grade A condition, they will be free of cosmetic damage and will only show light signs of use such as minor wear on the base or bodies. Screens are checked to ensure they are free of blemishes or defects.

• Excellent: Appearance is Like new. The body may have very light micro-scratches, invisible at a distance of 8 inches (a bit longer than a standard sized pencil) or more. For products with screens, the screen will have no scratches. Durability scores are high, and chances of encountering technical issues are very small.

Good Condition (Grade B)

• Grade B: Some Macs will be labeled as Grade B, these will have a cosmetic issue such as a scratch, scuff or small dent on the body that does not impede function. The screens are checked to ensure that they are in good condition and that there are no functional issues. Grade B items are processed using the same detailed procedures as our Grade A stock and will come with the same comprehensive warranty.

• Good: Light signs of wear. The body may have light micro-scratches, invisible at a distance of 20 inches (about an arm’s length) or more. For products with screens, the screen will have no scratches. Durability scores are above average, and chances of encountering technical issues are small.

Fair Condition (Grade C)

N/A

• Fair: Have signs of wear. The body may have a few visible scratches and dents that do not affect performance. For products with screens, the screen may have light scratches, invisible when the screen is on. Durability scores are average, and still correspond with the quality levels required by Back Market's quality charter.

Parent Company Hoxton Macs Ltd Back Market SAS
Headquarters Location usLondon usParis
Incorporation Year 2014
Support
Social Media
Reviews
Listing Date on RefurbMe July 2021 November 2020